FAQ

  • What attractions and see sights are available near the hotel? More Collapse
    What attractions and see sights are available near the hotel?

    The famous Pekhorka park is within walking distance of the hotel (in 2018, the Pekhorka park was chosen as the best in the Moscow region following a regional competition).

    The park's area is 17 hectares of a landscaped area, playgrounds, cafes and attractions. The park is organizing over 200 activities for children and adults per year.

    Also not far from the hotel is located the Balashikha Museum of History and Local Lore, an art gallery, the Gorenski manor, the Pekhra-Yakovlevskoye manor and the Troitskoye-Kainardzhi manor and the famous Balashikha cotton spinning factory. More information about interesting things can be found here.

  • What kind of documents hotel provides to the guests? More Collapse
    What kind of documents hotel provides to the guests?

    If guest pays all the hotel services by credit card or cash hotel provides a fiscal receipt and an invoice with a list of services and upon request, official price lists and certificates confirming hotel accommodation are provided.

    In case of direct billing the hotel provides closing documents (act) within 5 working days after check-out in electronic form (scan) and sends the originals by mail.

  • Are there special rooms/rates for honeymooners? More Collapse
    Are there special rooms/rates for honeymooners?

    The hotel offers studio / suite and standard rooms for honeymooners. We are also pleased to offer 2 special rates for our guests.

    Wedding rate with room decoration:

    - accommodation and breakfasts for 2 persons

    - room decoration with balls, pillows, candles

    - champagne and sweets

    - late check-out until 16:00

    Wedding rate with the rest in the Arte SPA center:

    - accommodation and breakfasts for 2 persons

    - breakfast delivery to the room

    - spa for 2 persons

    - late check-out until 16:00

    The reservation of accommodation and romantic package is available on our website and by the phone (reservation department).

  • Are there any fitness Center, swimming pool, SPA-zone in the hotel? More Collapse
    Are there any fitness Center, swimming pool, SPA-zone in the hotel?

    There is a SPA-center ARTE located on the 3rd floor at the Hotel. ARTE has a wild choice of cosmetology and massage services, different types of sauna.

    There is a Health and Beauty Center "Doctor Bubnovsky Center" with a modern gym at the 11th floor of the hotel.

    There are 2 comfortable fitness centers with swimming pools locate within walking distance from the hotel.

    - fitness center Neptun

    Address: St. Razina, 2

    Opening hours:

    Monday - Saturday: 06:45 - 23:00

    Sunday: 08:00 - 22:00

    - fitness center Alsena

    Address: Lenin Avenue, 40

    Opening hours: daily from 6.30 to 23.00

    SPA-center, Health and Beauty Center and both fitness centers are reliable partners of the hotel and offer special rates for all our guests. One-time passes to fitness clubs can be purchased at the hotel reception.

    For more details please contact Reception.

  • Does the Hotel provide a free parking zone for the guests? More Collapse
    Does the Hotel provide a free parking zone for the guests?

    For our guest's convenience hotel has a free parking zone on the territory.

    The parking card should be canceled upon checking-out at Reception desk.

    Parking slots for the conference guests should be organized with hotel manager in advance.

  • Can I stay in the Hotel with my pet? More Collapse
    Can I stay in the Hotel with my pet?

    Yes, upon request. Our hotel is pet’s friendly. The rate for pet’s accommodation is 1500 rubles per day of stay. It is necessary to agree on the type of animal / color / breed with an employee of the Reception prior arrival. Please note that permission to stay at the Hotel is decided on an individual basis and always at the discretion of the Hotel Staff.

  • Can guests stay under 18 years old? More Collapse
    Can guests stay under 18 years old?

    Possibly accompanied by parents or other accompanying persons.

    Registration of minor citizens at the hotel is carried out on the basis of documents proving the identity of the parents (adoptive parents, guardians) or close relatives of the accompanying person, a document certifying the powers of the accompanying person of consent (power of attorney), as well as the birth certificate / passport of the Russian Federation of these minors. Upon check-in, the administrator on duty makes copies of all pages with stamps of the identity document with the consent of the Guest.

  • What documents are required for check-in? More Collapse
    What documents are required for check-in?

    Checking-in to the Hotel is available only on the basis of an identity document.

    ·         For Russian Federation citizens is a passport of a citizen of Russian Federation;

    ·         For Russian Federation citizens permanently residing outside Russian Federation - a foreign passport of Russian Federation; military identity card of Russian Federation;

    ·         For foreign citizens is a passport of a foreign citizen, a visa for citizens of those countries that have a visa regime with Russia, a migration card;

    ·         For stateless persons - refugee certificate / temporary residence permit / residence permit.

    In the absence of the above documents, an employee of the Reception has the right to refuse an accommodation.

  • Is it possible to get a voucher for a tourist visa to Russia? More Collapse
    Is it possible to get a voucher for a tourist visa to Russia?

    Yes. You can apply for visa support on our website

    The voucher will be sent to the specified email address directly after payment.

  • Do you register foreign guests? More Collapse
    Do you register foreign guests?
    Yes, according to Russian law, all guests staying at the hotel must be registered for the entire stay.
  • What is the checking-in / checking-out time? More Collapse
    What is the checking-in / checking-out time?
    Standard check-in time is from 14.00. Check-out before 12.00 (Moscow time).

    Additional payment for early check-in:
    Until 09.00 - 100% of the room rate or booking from the previous date
    From 09.00 to 14.00 - 50% of the room rate

    Additional payment for late check-out:
    From 12.00 to 18.00 - 50% of the room rate

    After 18.00 - 100% of the room rate or extension the booking until next date

    If you know the exact time of check-in and check-out in advance, please provide this information while booking to the staff or mark the time during online booking. Early check-in and late check-out can be guaranteed by the hotel, subject to availability on the day of the request.

    If it is impossible to provide an early check-in or late check-out, you can leave your luggage in the hotel's storage room. The service is provided free of charge at the hotel reception.
  • How can I cancel or change my reservation? More Collapse
    How can I cancel or change my reservation?
    It is possible to make changes to the reservation or cancel it in the booking confirmation. The letter contains the necessary links to the changes. Please note that the conditions for changes and cancellation of the reservation depend on the chosen rate. If it is impossible to cancel or make changes online, please contact the reservation department by phone: +7 495 926 04 56
  • How do I book a room at your hotel? More Collapse
    How do I book a room at your hotel?

    There is a “Room reservation” form on the website, through which you can reserve a room in real time.

    • choose your check-in date
    • indicate arrival date
    • select room category
    • indicate how many rooms need to be booked
    • click the "Book Now" button
    • fill in the form with all the necessary information, click "Continue"
    • choose your payment method and click "Book"

    You will be sent a letter with detailed information about the reservation.