Dear Guests of the Hotel and the Vitello Restaurant!

We thank you for choosing our hotel!

Balashikha is a wonderful city located in a picturesque place! It has always been famous not only for its beautiful nature, architectural monuments, proximity to the capital, but also for its hospitality!

Our close-knit team contributes with love and enthusiasm for their work to creating an atmosphere of comfort, warmth and care, which will certainly be appreciated and remembered!

Our policy is to factor in every single comment that guests write on the sites when filling the hotel form, or verbally give to the reception staff or restaurant staff.

Therefore, anyone can personally address me or the director of the restaurant and be sure that their question will be resolved in a positive manner only!

If you are not satisfied with the quality of service, or if something in the work of the staff did not live up to your expectations, you have suggestions or comments, or cooperation offer — please contact us — we can always help you!

We will be happy to see you at our hotel!

Best regards,
Managing Director of the East Gate Hotel,
Alla Khvastunova

Director of the Vitello Restaurant,
Victoria Khuzhokova